Shipping & Returns

SHIPPING

Valkyrie Cordes Inc. is not responsible for lost or damaged shipments. Shipments will be made by FedEx Ground at their current published rates. A signature is required for all shipments. If no one will be home you MUST leave a note for the driver taking responsibility for leaving the shipment without the signature. Shipments to Alaska or Hawaii will be billed at actual cost. All Fedex shipments must have a physical address and phone number. Rush deliveries require additional shipping and handling charges. Fedex shipment to rural areas may be subject to additional fees. Refuse shipment from Fedex if the package looks damaged or dented. However, if the merchandise has already been received, contact Valkyrie Cordes Inc. immediately and we will report a claim. A replacement will be sent once the claim has been processed. Please save the cartons and packing material until the claim is resolved.

BACKORDERS

The necessity of backorders is regrettable but unavoidable. A backorder notice will be sent with the order. Please sign and return the backorder card to have your order sent when it becomes available. It is the customers responsibility to cancel any backorders before the backorder item gets shipped or shipping costs will apply.

RETURNS

No returns or refunds unless damaged in transit. All returns must have prior authorization. Send email to dak@valkyriecordes.com (Please note "Return Authorization" in the subject line) to request an authorization number and shipping instructions. Harp strings are not returnable unless defective. All merchandise must be returned within 15 days from the date of the invoice. The original receipt must be included with the merchandise. All returns must be returned prepaid. There will be a 30% restocking fee for returns. Any strings used and put back into the packages that are not defective will be deducted from the refund. There are no refunds for shipping .

TERMS AND CONDITIONS

All sales are made under the terms and conditions established by Valkyrie Cordes. No shipments will be made without prior credit approval. Unless otherwise specified, all shipping charges are the responsibility of the customer. Other restrictions apply.

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